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Q&A with Kimberley Malcolm

2019-11-09T09:35:26+11:00

How did you find your start in the industry and how did you arrive at your current position?   I started working at Zagame’s Caulfield at the age of 18. I had no idea how to pour a beer and I certainly wasn’t ready for the grave yard shift as my induction to hospitality and gaming. At the time Zagame’s Caulfield was the number one performing venue in Victoria and I relished the vibe of the organisation, the comradery of the team, the vision of the leadership, and the thrill of working the public bar and taking note of the horses that impressed at trackwork that morning at Caulfield Racecourse. I was hooked! Since then I’ve worked at what is now The Glasshouse, Caulfield and then on to Tabcorp in a training role followed by a private RTO in a Hospitality Executive position. I have been at the Australian Hotels Association (Vic) for 6 years, firstly as the Manager for Membership and now as the Senior Manager for Membership and Industry Engagement. What has motivated you to get involved in being an advocate for change? (for gender equality) Having now been in the industry for (ahem) 23 years, I see [...]

Q&A with Kimberley Malcolm2019-11-09T09:35:26+11:00

Q&A with Claudia Rae

2019-10-24T08:15:28+11:00

How did you find your start in the industry and how did you arrive at your current position? I worked as a waitress in Wests Leagues Club whilst studying mathematics at university. After graduating, I landed a graduate position at Aristocrat and have worked my way up to my current role as Game Design Lead. So, I have experience working for a club and a gaming manufacturer in completely unrelated roles. Why is Women in Gaming & Hospitality so important to you? Women in Gaming & Hospitality is so important to me as it has provided a range of opportunities for me to develop professionally. I have attended Step Forward Events, Networking nights and most recently, I was fortunate enough to be selected for the Emerging Speakers Program. I always leave these events feeling inspired and energised. As part of the Emerging Speakers Program, I attended the Gaming, Racing & Wagering Australia conference along with the 3 others selected for the program (Ainslie, Kimberley and Janelle) and we were coached by Josephine Dalton (General Manager - People Services, People & performance at The Star Entertainment Group). This was a wonderful opportunity to meet other women in various parts of [...]

Q&A with Claudia Rae2019-10-24T08:15:28+11:00

Q&A with Lindsay van Andel

2019-08-15T16:26:17+11:00

How did you find your start in the industry and how did you arrive at your current position? Initially I was drawn to the hospitality industry specifically towards hotels. I was studying accounting and had hoped to get a finance job in a hotel chain that could open up the possibilities to work abroad. To get experience in the industry I applied for a Gaming Attendant role at Parramatta Leagues Club, which I was successful in. To this day I still have fond memories of comradery amongst the staff from entry level to senior management. The more training I underwent the more avenues presented with the option to pursue a career within this industry. It was the moment I decided this would be my future that doors started to open for me. I underwent a quick succession from gaming attendant to loyalty host and then safe operator. I was presented with the opportunity to look at some small Gaming Admin tasks and quickly found a passion for Gaming. It was from here I looked to further my progression and find a role in my new found passion. I bid Parramatta Leagues Club farewell and stepped into a Gaming Analyst [...]

Q&A with Lindsay van Andel2019-08-15T16:26:17+11:00

Q&A with Nadine Grinblat

2019-07-03T15:51:31+11:00

How do you find your start in the industry and how did you arrive at your current position? I started in the industry when I was in the penultimate year of an arts/law degree and I certainly started at entry level.  My first role in the gaming industry was a casual Gaming Machine Attendant/Cashier at Crown Melbourne.  I had been working a variety of hospitality and other roles whilst studying and I was impressed by both the great conditions on offer and the flexibility offered by the shift work.  I actually knew little to nothing about the industry itself (or about gambling) when I took that first role and never imagined at the time that I would still be working in an industry role over two decades later.  Upon completing my studies I took a role in management with the Crown Gaming Machines Department and in subsequent years I worked in responsible gambling, including as Manager of Crown’s Responsible Gambling Support Centre.  I moved to my first role with the Australasian Gaming Council – an industry funded NFP that focuses on industry sustainability and responsible gambling – in 2008.  I found the role at the AGC through networks established [...]

Q&A with Nadine Grinblat2019-07-03T15:51:31+11:00

Q&A with Louize Glenn

2019-06-06T10:20:35+11:00

How did you find your start in the industry and how did you arrive at your current position? The first beer I ever poured was at Eastlake Kaleen in 1990. It was an exciting experience accompanied by lively banter, new friendships and a position that was all care and no responsibility. This was my “second job” – something to increase my spending money and help me pay off a car loan. It certainly wasn’t a career choice. Fast forward a decade, three licensed clubs and add in some international hospitality experience and I secured a role with the industry peak body in Canberra, ClubsACT. I spent 14 years with this organisation including my last position as Policy Manager. This position included lobbying for legislative change, developing gambling harm initiatives and working with industry stakeholders to ensure we had a thriving club industry. A key aspect of my role was to bring industry along with any regulatory changes – as Canberra is one of the strictest gaming jurisdictions in Australia, this was sometimes a challenge. During my tenure at ClubsACT I was heavily involved in a wide variety of government committees including the gambling harm advisory committee, gambling industry consultative [...]

Q&A with Louize Glenn2019-06-06T10:20:35+11:00

Q&A with Anne-Maree Ross

2019-05-10T09:33:09+11:00

Anne-Maree Ross Group Marketing and Business Development Manager Licensed Club Management – Club Kilsyth and Club Ringwood How did you find your start in the industry and how did you arrive at your current position? Like many school leavers, hospitality offered the flexibility to work nights and weekends around my university study. I commenced my employment at Club Kilsyth in 2003 as a waitress in our bistro, whilst studying a double degree in Art and Science. Over the following 2 years I worked across multiple areas including as a function host, working behind the bar and as a bistro team leader. In 2005 the Club was razed by a devastating fire and I found myself suddenly unemployed. Whilst the Club rebuilt, I completed my studies and in November 2006 when the time came for the Club to reopen, I jumped at any opportunity to re-join the crew and found myself as a full-time reception supervisor. I can still remember the opening day and the line of people going out the door to renew their membership! In August 2007, our licensee opened a second venue, Club Ringwood, and an opportunity arose for me to apply for a trainee management position. [...]

Q&A with Anne-Maree Ross2019-05-10T09:33:09+11:00

Q&A with Lauren Milsop

2019-04-10T08:58:44+11:00

How did you find your start in the industry and how did you arrive at your current position? I started my hospitality career as a waitress in Sydney 17 years ago while I was putting myself through Performing Arts College. At 22, I moved to London to continue with my performing arts career and whilst there I continued to work in restaurants, which is where my career blossomed. I worked my way up through the ranks quickly progressing from a waitress, head waitress, Assistant Restaurant Manager to Restaurant Manager, Assistant General Manager and finally to General Manager. After 7 years in London and establishing myself in the industry, I was head hunted to move to Hong Kong and work for a restaurant group that were planning to open up 7 restaurants. After 3 years in Hong Kong, successful openings and franchising the business to Jakarta I moved back home to Australia. I was offered the position of Business Development Manager at Crown Melbourne, developing labour efficiency models in order to reduce labour and other expenses. With 3 years in this role, I applied and was successful in obtaining the position of General Manager – Events and Conferences where I [...]

Q&A with Lauren Milsop2019-04-10T08:58:44+11:00

Q&A with Wendy Li

2019-10-24T08:26:39+11:00

How did you find your start in the industry and how did you arrive at your current position? In 2009, I joined the Finance team at SKYCITY Hamilton as the Performance Analyst. After two years in the role I took an opportunity that came up to continue my career in marketing when I became Loyalty Executive – Gaming in the Marketing team. In October 2013, I joined the Gaming Department as Loyalty Operations Manager and in August 2018, my role expanded to VIP & Loyalty Operations Manager with responsibility for Premier Rewards Operations and VIP Gaming. What excites you most about working in the gaming industry? Over the years I have developed a real passion for the casino industry, and all the areas I have worked in has given me a comprehensive understanding of the overall business. I also have a huge sense of enjoyment from working in this industry, and I learn and gain new experience every day! What excites me the most is the platform to create unforgettable customer experiences for each one of them. I enjoy entertaining and talking to customers and getting feedback from them. Hearing the positive comments of course is awesome, but I [...]

Q&A with Wendy Li2019-10-24T08:26:39+11:00

Community Clubs Victoria joins Women in Gaming Australasia

2019-02-21T10:58:32+11:00

Women in Gaming Australasia (WGA) is pleased to announce that Community Clubs Victoria (CCV) has joined as an affiliate partner. WGA is the only industry body in Australasia dedicated to empowering women working in, or looking to work in, the thriving and fast-paced gaming industry. WGA CEO, Helen Galloway, said the partnership with CCV will help to influence and impact equitable outcomes in our industry. “We are pleased to welcome CCV to our growing number of partners. CCV is an industry association representing the needs of Victorian community clubs. We look forward to working together to remove barriers and increase opportunities for the advancement of women in the gaming and hospitality industries.” CCV President, Leon Wiegard, said the industry association is committed to diversity and inclusion, and encouraged other organisations and associations to promote their commitment through a partnership with WGA. “CCV is thrilled to join WGA. We understand the value and importance of gender equity and inclusion. CCV’s vision is to be recognised as the trusted clubs’ advisor, a strong and consistent advocate supporting a healthy and sustainable club industry. Our commitment to gender equity forms part of this and we encourage other organisations to unite with WGA to create an inclusive industry for all.” CCV is a not-for-profit organisation, representing the needs of their members which range from small volunteer-based sporting clubs through to very large clubs with multi-million-dollar turnovers. [...]

Community Clubs Victoria joins Women in Gaming Australasia2019-02-21T10:58:32+11:00

Q&A with Jess Mellor

2019-02-07T11:50:30+11:00

What do you consider to be the biggest achievement of your career, so far? I’m definitely guilty of always looking forward and forgetting to celebrate the ‘wins’, but if I take the time to think about the past couple of years, I feel incredibly proud. My biggest achievement is taking on the role of CEO at Casino Canberra and returning the organisation to profit after years of sustained losses. As I was the first female to take on the role of CEO, I think it proved that diversity of thought can drive a more creative and innovative way of approaching business decisions, and ultimately in this case, improve financial performance. The greatest achievements can come from the most dire of crises, and in hindsight it was a risk. Women can rise to leadership, but when they’re brought in to turn things around during tough times, they also bear the blame if things don’t go well. So while they’ve managed to break through the glass ceiling, they’re then pushed off the glass cliff!   I think in some cases women need to  be circumspect about the reasons they are being presented with an opportunity, and the realistic likelihood of success. [Disclaimer: [...]

Q&A with Jess Mellor2019-02-07T11:50:30+11:00

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Women in Gaming Australasia

Level 3, 60 Union Street Pyrmont NSW 2009

Phone: +61 2 9657 8642

Web: www.wga.org.au

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