Anne-Maree Ross Group Marketing and Business Development Manager Licensed Club Management – Club Kilsyth and Club Ringwood How did you find your start in the industry and how did you arrive at your current position? Like many school leavers, hospitality offered the flexibility to work nights and weekends around my university study. I commenced my employment at Club Kilsyth in 2003 as a waitress in our bistro, whilst studying a double degree in Art and Science. Over the following 2 years I worked across multiple areas including as a function host, working behind the bar and as a bistro team leader. In 2005 the Club was razed by a devastating fire and I found myself suddenly unemployed. Whilst the Club rebuilt, I completed my studies and in November 2006 when the time came for the Club to reopen, I jumped at any opportunity to re-join the crew and found myself as a full-time reception supervisor. I can still remember the opening day and the line of people going out the door to renew their membership! In August 2007, our licensee opened a second venue, Club Ringwood, and an opportunity arose for me to apply for a trainee management position. [...]
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So far Women in Gaming Australasia has created 44 blog entries.
Women in Gaming and Hospitality Australasia is saddened to hear of the passing of Australasian Gaming Council Chairman Peter Burnett AM. Peter’s leadership, dedication and immense contribution to the industry were renowned. We extend our sincerest condolences to Peter’s family and friends. Vale Peter Burnett AM 1950-2019 Post from Australasian Gaming Council Website It is with great sadness that Directors and Staff of the Australasian Gaming Council acknowledge the passing of AGC Chairman Peter Burnett AM. Peter’s leadership and dedicated service to the hotel industry in Australia and to the Geelong community in which he lived were renowned. Peter was President of the Australian Hotels Association (Victorian Branch) from 1997 to 2018, Past President of the Australian Hotels Association (National) and Past Senior Vice-President Australian Hotels Association (National). Peter was also a past Chairman of the National Alcohol and Beverage Council (NABC), a past member of the Geelong Tourism Association (1976-1980), a past Director of Tourism Australia (2005-2009) and Chairman of the EJ Whitten Foundation. Peter was awarded the Centenary Medal for his contribution to Australian Hotel Industry in 2000 and was honoured in 2015 as a member of the Order of Australia for his significant service to the [...]
Women in Gaming & Hospitality Australasia (WGH) is pleased to announce that the Australasian Gaming Council (AGC) has joined as an affiliate partner. WGH is an industry-driven not for profit organisation that is dedicated to empowering women and promoting gender equitable outcomes in the workplace. WGH CEO, Helen Galloway, said the partnership with AGC will strengthen our industry’s approach to gender equity and inclusion. “We are pleased to welcome AGC as an affiliate partner of WGH. AGC is an industry body with members from major sectors including licensed operators, wagering providers, technology providers and manufacturers, hotels and casinos. The collective power of these members together with WGH, will help to drive a cultural shift in the sector’s approach and attitudes towards gender equity.” Nadine Grinblat, AGC CEO said the AGC sees affiliation with WGH as a natural step in reinforcing our existing commitment to gender equity. “Gender equity and responsible gambling are both vital areas of focus for a sustainable industry. They are important for our people, our customers, our businesses and the broader community. Both AGC and WGH seek to progress an industry culture that is supportive, diverse and inclusive - and all the more healthy, vibrant and engaging for upholding these key [...]
How did you find your start in the industry and how did you arrive at your current position? I started my hospitality career as a waitress in Sydney 17 years ago while I was putting myself through Performing Arts College. At 22, I moved to London to continue with my performing arts career and whilst there I continued to work in restaurants, which is where my career blossomed. I worked my way up through the ranks quickly progressing from a waitress, head waitress, Assistant Restaurant Manager to Restaurant Manager, Assistant General Manager and finally to General Manager. After 7 years in London and establishing myself in the industry, I was head hunted to move to Hong Kong and work for a restaurant group that were planning to open up 7 restaurants. After 3 years in Hong Kong, successful openings and franchising the business to Jakarta I moved back home to Australia. I was offered the position of Business Development Manager at Crown Melbourne, developing labour efficiency models in order to reduce labour and other expenses. With 3 years in this role, I applied and was successful in obtaining the position of General Manager – Events and Conferences where I [...]
Women in Gaming & Hospitality Australasia (WGH) is pleased to announce that ClubsACT has joined as an affiliate partner. WGH is an industry-driven not for profit organisation that aims to identify and remove barriers for the advancement of women in the gaming, hospitality and gaming related industries. WGH CEO, Helen Galloway, said the partnership with ClubsACT will help to effect positive change for gender diversity and inclusion within the sector. “We are thrilled to have ClubsACT join as a member of WGH. ClubsACT is an industry association representing the needs of Canberran community clubs. This partnership will allow us to work together to promote gender equitable outcomes in the industry.” ClubsACT President, Kim Marshall, said that the club community in Canberra has always been important leaders in inclusion. “I see them playing an even greater role to drive gender balance and influence equitable outcomes for women. Women want to participate in our amazing industry which provides many opportunities to meet the needs of our communities”. ClubsACT is the second industry association to join WGH as an affiliate partner.
How did you find your start in the industry and how did you arrive at your current position? In 2009, I joined the Finance team at SKYCITY Hamilton as the Performance Analyst. After two years in the role I took an opportunity that came up to continue my career in marketing when I became Loyalty Executive – Gaming in the Marketing team. In October 2013, I joined the Gaming Department as Loyalty Operations Manager and in August 2018, my role expanded to VIP & Loyalty Operations Manager with responsibility for Premier Rewards Operations and VIP Gaming. What excites you most about working in the gaming industry? Over the years I have developed a real passion for the casino industry, and all the areas I have worked in has given me a comprehensive understanding of the overall business. I also have a huge sense of enjoyment from working in this industry, and I learn and gain new experience every day! What excites me the most is the platform to create unforgettable customer experiences for each one of them. I enjoy entertaining and talking to customers and getting feedback from them. Hearing the positive comments of course is awesome, but I [...]
Women in Gaming Australasia (WGA) is pleased to announce that Community Clubs Victoria (CCV) has joined as an affiliate partner. WGA is the only industry body in Australasia dedicated to empowering women working in, or looking to work in, the thriving and fast-paced gaming industry. WGA CEO, Helen Galloway, said the partnership with CCV will help to influence and impact equitable outcomes in our industry. “We are pleased to welcome CCV to our growing number of partners. CCV is an industry association representing the needs of Victorian community clubs. We look forward to working together to remove barriers and increase opportunities for the advancement of women in the gaming and hospitality industries.” CCV President, Leon Wiegard, said the industry association is committed to diversity and inclusion, and encouraged other organisations and associations to promote their commitment through a partnership with WGA. “CCV is thrilled to join WGA. We understand the value and importance of gender equity and inclusion. CCV’s vision is to be recognised as the trusted clubs’ advisor, a strong and consistent advocate supporting a healthy and sustainable club industry. Our commitment to gender equity forms part of this and we encourage other organisations to unite with WGA to create an inclusive industry for all.” CCV is a not-for-profit organisation, representing the needs of their members which range from small volunteer-based sporting clubs through to very large clubs with multi-million-dollar turnovers. [...]
Women in Gaming Australasia (WGA) recently announced a partnership with Women Ahead, a social enterprise founded with the belief that parity between men and women will benefit individuals, organisations and society. As part of this partnership, WGA members were offered the opportunity to participate in a cross-company, cross-sector mentoring scheme. Today, the WGA Board are pleased to announce the recipients of Women Ahead Mentoring Program. WGA CEO Helen Galloway said the partnership with Women Ahead supports the development and success of women in our industry through education, mentorship, and networking opportunities. “Mentoring is one of the best ways to build sustainable female leadership and we are thrilled to be able to offer this opportunity to our members.” Galloway said. A 2017 study conducted by Moving Ahead, in collaboration with Deloitte, encompassed more than 6,000 people across 40 major UK organisations and showed that when mentoring was done well, it created 11 key benefits. These included empowering and developing confidence, creating empathetic leadership, developing core transferable skills, and accelerating culture change. “It was wonderful to receive almost 50 expressions of interest to participate in the program. We used a blind process to identify the final applicants and we are happy [...]
What do you consider to be the biggest achievement of your career, so far? I’m definitely guilty of always looking forward and forgetting to celebrate the ‘wins’, but if I take the time to think about the past couple of years, I feel incredibly proud. My biggest achievement is taking on the role of CEO at Casino Canberra and returning the organisation to profit after years of sustained losses. As I was the first female to take on the role of CEO, I think it proved that diversity of thought can drive a more creative and innovative way of approaching business decisions, and ultimately in this case, improve financial performance. The greatest achievements can come from the most dire of crises, and in hindsight it was a risk. Women can rise to leadership, but when they’re brought in to turn things around during tough times, they also bear the blame if things don’t go well. So while they’ve managed to break through the glass ceiling, they’re then pushed off the glass cliff! I think in some cases women need to be circumspect about the reasons they are being presented with an opportunity, and the realistic likelihood of success. [Disclaimer: [...]
How did you find your start in the industry and how did you arrive at your current position? Believe it or not, it was a LinkedIn message and a phone call by a talented recruiter at Aristocrat that started my journey in the gaming industry. I’d never considered working in gaming and it wasn’t until I started doing my research that I realised it was time to dip my toes into the water and do something completely different. Side note – Queen of the Nile was the first game I ever played at the club when I turned 18, so choosing Aristocrat made a whole lot of sense! Once I found my feet at Aristocrat and had a good understanding of the industry, it was all upwards from there on in. I honestly believe I got to where I am today through hard work, passion and enthusiasm for communications, whilst always holding myself accountable to deliver to a high standard. Building relationships, taking on stretch opportunities, getting involved in industry projects – such as the establishment of WGA, has all helped carve out a wonderful career for me. I genuinely love getting up and going to work each day [...]