How did you find your start in the industry and how did you arrive at your current position? I joined the gaming industry in 1990 as a croupier for Casinos Austria, at that time having four boutique casinos in Prague, which is one of the most beautiful cities in the world and I had the privileged to grow up there. Within two years I was promoted to Gaming Shift Manager, but as I always dreamed about travelling and living abroad I went for an interview to London with the aim to join a casino within the cruise industry. However, I was offered a gaming role with Casino La Mamounia in Marrakesh, Morocco instead, which I accepted as the location was exotic enough for me. After a few years in Morocco I relocated to Christchurch, New Zealand, in 1994 just before the first Casino in New Zealand opened there. I started again in gaming, however after a few months I was approached by the Surveillance Manager and asked if I would be interested in joining his Surveillance Team. At the time I knew very little about this niche part of the gaming industry, but as I am always interested in [...]
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How did you find your start in the industry and how did you arrive at your current position? I started in the gaming industry in my late 20’s. It was actually my third career, my first was in leisure and recreation where I taught swimming, fitness and aerobics classes. My second was in hospitality management working in Hotels and Restaurants in the UK, Europe and Australia. I was working in Sydney in Early 1995 when a Sydney newspaper had a full-page ad for croupiers for Sydney’s first (legal) casino, Sydney Harbour Casino, which I applied for and was successful. I was promoted to higher duties dealer in the training school and was supervising gaming tables for about 6 weeks before I ever dealt cards to customers. I then had a successful Table Games career getting promoted from Supervisor to Pit Manager. In 2003 the Casino offered an accelerated development program and two of us were chosen in the inaugural year. Myself and an amazing lady, Kylie Jolly (Cage Manager). We had the opportunity to work across several areas of the casino. I completed projects in Marketing, Finance, F&B, Hotel, HR and Compliance. At the end of the program there were [...]
Women in Gaming Australasia is pleased to announce that ALH Group has joined as a Silver Partner. Women in Gaming Australasia (WGA) is the only industry body in Australasia dedicated to empowering women working in, or looking to work in, the thriving and fast-paced gaming industry. Launched in May 2017, WGA supports the development and success of women in the industry through education, mentorship and networking opportunities. “We are thrilled to have ALH Group on board as a partner” said WGA CEO Helen Galloway. “As Australia’s leading pub operator of electronic gaming machines, wagering, sports betting outlets and KENO, ALH Group will have a large impact increasing the levels of females in leadership and contributing to gender equality within gaming.” "ALH are committed to promoting diversity in management and we believe our partnership with WGA will further assist in developing the career of many of the talented females currently working within our business." said ALH CEO Bruce Mathieson Jnr. ALH Group is the fourth partner of WGA joining The Star Entertainment Group, Aristocrat and Crown Resorts. ALH Group employ over 15,000 people across Australia at more than 330 licensed venues and in excess of 550 retail liquor outlets. [...]
Women in Gaming Australasia is pleased to announce that Crown Resorts has joined as a Diamond Partner. Women in Gaming Australasia (WGA) is the only industry body in Australasia dedicated to empowering women working in, or looking to work in, the thriving and fast-paced gaming industry. Launched in May 2017, WGA supports the development and success of women in the industry through education, mentorship and networking opportunities. “We welcome Crown Resorts as our first Diamond Partner” said WGA CEO Helen Galloway. “Crown’s commitment to gender equality within the gaming sets a great example and shows dedication and progression for diversity and inclusion within our industry.” “Crown Resorts is highly committed to diversity and inclusion across our business to ensure all employees feel comfortable and confident in bringing their whole selves into the workplace.” said Crown Resort’s CEO, Barry Felstead. “A key focus of our diversity and inclusion programs is Gender Equity to promote empowerment and advancement through employment. Naturally, we were thrilled with the opportunity to support and engage with Women in Gaming Australasia as their goals and commitments align closely with those of Crown Resorts.” Crown Resorts joins The Star Entertainment Group and Aristocrat, both founding partners as members [...]
How did you find your start in the industry and how did you arrive at your current position? I started in the hospitality industry over 30 years ago commencing work as a bussie picking up glasses at the then, Noble Park Football Social Club. My sister worked there as a second job and they were short one Saturday night, so she asked would I be interested in helping. Well one shift turned into several and before long I learnt the bar and then back in 1995 after gaming came to Victoria I also got my gaming license. In fact, I did the course just 2 weeks before giving birth to my third child. In those days you had to be nominated by a venue to sit the course to gain your gaming license. I worked there for approximately 8 and ½ years and whilst working at NPFSC I also picked up some hours at the Mulgrave Country Club, commencing in February 1996. In fact, I worked at both venues at the same time for 6 months, but as the hours increased at Mulgrave Country Club I found the hours at each venue more and more difficult to juggle so [...]
How did you find your start in the industry and how did you arrive at your current job? I worked as a table games dealer at Jupiter’s Hotel and Casino on the Gold Coast while I completed my Bachelor of Business (Event Management and Marketing) at Griffith University. Like many others before me I didn't have any intention of staying in the gaming industry, then I graduated and moved to Crown Melbourne, and the scale of the property and organisation blew my mind. The more people I spoke to, the more I learnt and soon I had an unquenchable thirst to know more about the business and the industry. After being at Crown for one year, I attended a career networking session for table games, and I was successful in moving positions to my current role as an Innovation Coordinator within the Table Games Product and Strategy Team. My new role focuses on enabling the organisation to generate revenue, by developing new products and processes, packaging it and communicating with new audiences. What advice would you give your younger self, starting out in the Gaming industry? I have always been focused, so feel that my younger self did a [...]
Jackie and her daughter, Cara Brady (Photo credit to Phillip Kuruvita, Launceston) How did you find your start in the industry and how did you arrive at your current position? Firstly, let me start by staring that I promise my answers will get shorter after this one...! I commenced working for the TAB (now Tabcorp) as a Supervisor at Tabaret, the first gaming machine venue in Victoria. The venue was popular due to pent up demand (& great service by the team!) but really took off once gaming reel-style product was approved and taught me the importance of getting product matched to customer desire. With approval of gaming legislation and expansion of gaming across clubs & pubs I took the opportunity to move to the Greatest Team of All at the Geelong Football Club and the success of our Social Club venue was sadly at odds with our two Grand Final losses. I loved working for a sports organisation embedded within the community and delivering connection between members, guests and team. From there I joined the Crown Casino Melbourne opening team and enjoyed launching a multi-faceted service focused entertainment offering to the people of Melbourne. When I [...]
It gives me great pleasure to be writing this piece for Clubs Insight as the inaugural CEO of Women in Gaming Australasia (WGA). This marks an important step for WGA, since its launch in May 2017, with the focus now on building awareness, attracting additional corporate partners and helping men and women reach across the gender divide. […]
I am delighted to announce the appointment of Helen Galloway as the CEO of Women in Gaming Australasia (WGA). Helen has extensive experience in the Asian Gaming market having held senior roles in Macau and Singapore. Helen spent five years with Las Vegas Sands Corporation, first as Vice President - Strategic Analysis at Sands China Limited then as Vice President - Casino Development and Strategic Analysis at Marina Bay Sands. Prior to this she was Director of Financial Planning and Analysis at Wynn Macau. Helen is currently a non executive director with Tasracing and also with TT-Line. She is a graduate of the Australian Institute of Company Directors and a qualified member of CPA Australia. Helen holds a Bachelor of Commerce, a Bachelor of Information Systems, and has completed the gaming focused Executive Development Program with the University of Las Vegas and University of Reno. In her role as CEO, Helen will be responsible for the strategic direction of WGA to attract, develop and retain women within the gaming industry, as well grow and promote membership of WGA. Reflecting on her appointment, Helen said “I’m thrilled to be selected to lead WGA, I’m looking forward to championing gender diversity [...]
The last year has seen a wave of activism around the world focused on gender equality. Women have shown great courage in sharing their stories, generating open and robust discussion on misplaced power and bias and workplace discrimination and harassment. We need to be bold, to be urging more courageous conversations about gender equality and to press for progress. We need to better support and encourage each other to gain momentum and break new ground. Gender parity is over 200 years away according to the World Economic Forum's 2017 Global Gender Gap Report and we can’t accept that. Recognising a need to support progress for women in the gaming industry, Women in Gaming Australasia (WGA) was established in 2017. Dedicated to empowering women in this thriving and fast-paced industry, WGA supports development and success through education, mentorship and networking opportunities. Gender equality is an issue of economic and social importance and WGA is committed to supporting women’s progress and promotion, valuing the benefits gender equality brings to the workplace and gaming industry. This year’s theme for International Women’s Day is #PressforProgress and WGA is proud to contribute to and support progress for women and to drive positive change. We encourage all women [...]