How did you find your start in the industry and how did you arrive at your current position? In 2009, I joined the Finance team at SKYCITY Hamilton as the Performance Analyst. After two years in the role I took an opportunity that came up to continue my career in marketing when I became Loyalty Executive – Gaming in the Marketing team. In October 2013, I joined the Gaming Department as Loyalty Operations Manager and in August 2018, my role expanded to VIP & Loyalty Operations Manager with responsibility for Premier Rewards Operations and VIP Gaming. What excites you most about working in the gaming industry? Over the years I have developed a real passion for the casino industry, and all the areas I have worked in has given me a comprehensive understanding of the overall business. I also have a huge sense of enjoyment from working in this industry, and I learn and gain new experience every day! What excites me the most is the platform to create unforgettable customer experiences for each one of them. I enjoy entertaining and talking to customers and getting feedback from them. Hearing the positive comments of course is awesome, but I [...]
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So far Women in Gaming Australasia has created 29 blog entries.
Women in Gaming Australasia (WGA) is pleased to announce that Community Clubs Victoria (CCV) has joined as an affiliate partner. WGA is the only industry body in Australasia dedicated to empowering women working in, or looking to work in, the thriving and fast-paced gaming industry. WGA CEO, Helen Galloway, said the partnership with CCV will help to influence and impact equitable outcomes in our industry. “We are pleased to welcome CCV to our growing number of partners. CCV is an industry association representing the needs of Victorian community clubs. We look forward to working together to remove barriers and increase opportunities for the advancement of women in the gaming and hospitality industries.” CCV President, Leon Wiegard, said the industry association is committed to diversity and inclusion, and encouraged other organisations and associations to promote their commitment through a partnership with WGA. “CCV is thrilled to join WGA. We understand the value and importance of gender equity and inclusion. CCV’s vision is to be recognised as the trusted clubs’ advisor, a strong and consistent advocate supporting a healthy and sustainable club industry. Our commitment to gender equity forms part of this and we encourage other organisations to unite with WGA to create an inclusive industry for all.” CCV is a not-for-profit organisation, representing the needs of their members which range from small volunteer-based sporting clubs through to very large clubs with multi-million-dollar turnovers. [...]
Women in Gaming Australasia (WGA) recently announced a partnership with Women Ahead, a social enterprise founded with the belief that parity between men and women will benefit individuals, organisations and society. As part of this partnership, WGA members were offered the opportunity to participate in a cross-company, cross-sector mentoring scheme. Today, the WGA Board are pleased to announce the recipients of Women Ahead Mentoring Program. WGA CEO Helen Galloway said the partnership with Women Ahead supports the development and success of women in our industry through education, mentorship, and networking opportunities. “Mentoring is one of the best ways to build sustainable female leadership and we are thrilled to be able to offer this opportunity to our members.” Galloway said. A 2017 study conducted by Moving Ahead, in collaboration with Deloitte, encompassed more than 6,000 people across 40 major UK organisations and showed that when mentoring was done well, it created 11 key benefits. These included empowering and developing confidence, creating empathetic leadership, developing core transferable skills, and accelerating culture change. “It was wonderful to receive almost 50 expressions of interest to participate in the program. We used a blind process to identify the final applicants and we are happy [...]
What do you consider to be the biggest achievement of your career, so far? I’m definitely guilty of always looking forward and forgetting to celebrate the ‘wins’, but if I take the time to think about the past couple of years, I feel incredibly proud. My biggest achievement is taking on the role of CEO at Casino Canberra and returning the organisation to profit after years of sustained losses. As I was the first female to take on the role of CEO, I think it proved that diversity of thought can drive a more creative and innovative way of approaching business decisions, and ultimately in this case, improve financial performance. The greatest achievements can come from the most dire of crises, and in hindsight it was a risk. Women can rise to leadership, but when they’re brought in to turn things around during tough times, they also bear the blame if things don’t go well. So while they’ve managed to break through the glass ceiling, they’re then pushed off the glass cliff! I think in some cases women need to be circumspect about the reasons they are being presented with an opportunity, and the realistic likelihood of success. [Disclaimer: [...]
How did you find your start in the industry and how did you arrive at your current position? Believe it or not, it was a LinkedIn message and a phone call by a talented recruiter at Aristocrat that started my journey in the gaming industry. I’d never considered working in gaming and it wasn’t until I started doing my research that I realised it was time to dip my toes into the water and do something completely different. Side note – Queen of the Nile was the first game I ever played at the club when I turned 18, so choosing Aristocrat made a whole lot of sense! Once I found my feet at Aristocrat and had a good understanding of the industry, it was all upwards from there on in. I honestly believe I got to where I am today through hard work, passion and enthusiasm for communications, whilst always holding myself accountable to deliver to a high standard. Building relationships, taking on stretch opportunities, getting involved in industry projects – such as the establishment of WGA, has all helped carve out a wonderful career for me. I genuinely love getting up and going to work each day [...]
How did you find your start in the industry and how did you arrive at your current position? I was a fresh-faced Arts student in Canberra with no direction for what I was going to do with an Arts degree. I completed three weeks unpaid training to become a casual blackjack dealer with some school friends, not only did I gain financial independence and moved out home, but the Casino provided a social life that was all encompassing as I became a creature of the night. Neighbours I’m sure wondered where my housemate and I went with a full face of makeup and a white pressed shirt at 7pm not to return until late the following morning. I came to Sydney to open Sydney Harbour Casino as a Game Supervisor in 1993- when welcoming new team members today, I gasp when I realise that I started in casinos last century!! I’ve stayed with the company throughout all our re- branding and expansion and during that time have had opportunities to supervise; back then at most four tables, which has now become up to 16; to recruit and train new dealers; to pit manage - a role that is now [...]
How did you find your start in the industry and how did you arrive at your current position? I think I’m one of the few graduates from my degree that actually ended up working in the Leisure Industry – I did a BA in Leisure Management (I missed out on Journalism and this was my next option). After university I worked in F&B until I saw an ad in the newspaper – the paper type that people read to find out what was going on in the world back in the 90’s – advertising all sorts of job vacancies at the New Treasury Casino that was opening in Brisbane. I had never stepped foot in a casino but had grown up reading Dad’s Ian Fleming, James Bond novels. What I didn’t know about casinos wasn’t worth knowing… I was successful in my application for Croupier. There were some long months of working full time as a restaurant supervisor and learning to deal cards by night. It was very exciting opening a brand new property – everyone was new; everyone sharing the same performance anxiety that comes with having to work out payouts with a full table of strangers watching [...]
WGA is proud to announce its membership to the Australian Gender Equality Council (AGEC) which launches today. AGEC is Australia’s first independent, national body dedicated to driving gender equality. We are committed to creating the same rights and opportunities for women when it comes to pay, superannuation, the workplace and society. The members of WGA form part of AGEC’s member network of over 500,000 women and girls. Working together, we aim to drive a cultural shift in Australia’s attitudes towards gender equality through national campaigns, underpinned by rigorous empirical research. AGEC has released a campaign video, titled “It’s Time” to mark its launch. The video can be viewed below or on the AGEC website. There are still significant inequalities in Australia – some of which are represented in the video – despite both the suffragette movement and the Women’s Liberation Movement of the 1970s. These inequalities are what AGEC, with our help, aims to resolve: Women still receive on average 22% less remuneration than men Women’s reproductive freedom is not legislated in every State of Australia 1 in 2 women are discriminated against at work for being mothers Girls receive 27% less pocket money than boys 1 in 5 [...]
As part of its ongoing focus on diversity and inclusion, SKYCITY has signed as a Platinum Partner of Women in Gaming Australasia (WGA), broadening our reach to New Zealand, Adelaide and Darwin. The industry-for-industry body is dedicated to empowering women working in, or looking to work in, the thriving and fast-paced gaming industry in Australasia. This includes work that removes barriers and increases opportunities for the advancement of women in the industry, all of which aligns strongly with SKYCITY’s values, says Claire Walker, SKYCITY Group General Manager Human Resources. “At SKYCITY our focus on diversity and inclusion is not only about doing what’s right, but also about reflecting the diversity of our customers and community, and a recognition that diversity is a sustainable competitive advantage in the long term,” says Walker. SKYCITY Hamilton General Manager, Michelle Baillie, was selected by SKYCITY to represent the company on the Board of WGA, bringing with her 24 years’ operational and senior management experience in the industry. “Our industry has evolved over the years in many ways, but we still need to see more women, and more diversity, in senior roles. It makes sense to be working together to develop solutions that will see [...]
How did you find your start in the industry and how did you arrive at your current position? I joined the gaming industry in 1990 as a croupier for Casinos Austria, at that time having four boutique casinos in Prague, which is one of the most beautiful cities in the world and I had the privileged to grow up there. Within two years I was promoted to Gaming Shift Manager, but as I always dreamed about travelling and living abroad I went for an interview to London with the aim to join a casino within the cruise industry. However, I was offered a gaming role with Casino La Mamounia in Marrakesh, Morocco instead, which I accepted as the location was exotic enough for me. After a few years in Morocco I relocated to Christchurch, New Zealand, in 1994 just before the first Casino in New Zealand opened there. I started again in gaming, however after a few months I was approached by the Surveillance Manager and asked if I would be interested in joining his Surveillance Team. At the time I knew very little about this niche part of the gaming industry, but as I am always interested in [...]